Returns policy

Returns & Exchange Policy

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Intro


If you’re looking to return or exchange your order, we’re here to help!

You can return your product for store credit, a different product, or a refund. Please adhere to the following to initiate a return:

  • Notification must be sent to info@gadgetshub.site or 060 4234 939 informing us of any issue with the product or reason for the return, with images where necessary.
  • All notifications of Returns must be within 7 days of purchase.
  • Goods must be unused, in the same condition that you received them and must be in the original packaging with all accessories where applicable.
  • Our policy lasts 30 days. Goods must be returned within 30 days of purchase after notification of issue/reason for return within the stipulated 7 days. If 30 days have gone by since your purchase and the item has not been returned, unfortunately, we can’t offer you a refund or exchange.
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Returns


  • You are liable for returning the item if the reason for a return is simply a change of heart (not wanting the item), the item is as described but does not meet your usage expectations.
  • Gadgets Hub will be liable for returns on items with factory faults.
  • Please do not send your purchase back to the manufacturer.
  • Returned goods are to be inspected before approval for replacement, exchange, credit note, or refund.
  • A 15% Handling/Transaction fee will be deducted from refunds where orders were cancelled due to change of heart (not wanting the product anymore)
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Personal Care Items


  • Due to the current pandemic and health and safety regulations, all personal care items are excluded (Not included) for returns.
  • This ensures adherence to the social distancing and safe contact regulations.
  • Buyers are liable for all purchases on Personal items. Ensure that the necessary steps are taken for making an informed purchase.
  • Item variants, dimensions, descriptions and package contents are provided to assist in decision making.
  • Confirm accuracy of displayed information before purchase.


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Replacements


  • Returned items will be replaced if stock is available.
  • A replacement will be processed after the item has been returned and inspected.
  • The delivery of replacement items is dependent on your location.
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Exchanges


  • Goods can be exchanged for in-stock items to the amount of the purchased item ( shipping fee amount not included ).
  • Exchange items can not be returned.
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Refunds


  • A credit note on the amount paid for returned goods (excluding shipping fee) can be processed for purchase on in-stock items.
  • A credit note is subject to 3 months validity upon approval
  • Refunds will be processed within 7 days after approval.
  • You are responsible for ensuring that the correct details are provided for your refund.
  • In case of non-receipt of refund after the stipulated 7 days, please forward the enquiry to info@gadgetshub.suite.

Log a Return

To log a return or request an exchange, please contact us via email to info@gadgetshub.site. Alternatively, click on the button below.

Return